Shipping policy

Shipping Policy for Piccola

Effective Date: 9 Jan 2025

Welcome to Piccola! We are dedicated to delivering your orders promptly and reliably. Please review our shipping policy to understand how we handle orders and deliveries.

1. Shipping Coverage

We ship to the majority of countries worldwide. However, please note:

  • We do not ship to Indian buyers or countries where spending patterns do not align with markets like the United States.

2. Shipping Fees

  • Shipping is completely free of cost for all orders.
  • There are no hidden fees or additional charges for shipping.

3. Order Processing Time

  • All orders are shipped from our store in India within 5-6 business days after confirmation and payment.
  • During peak seasons, processing times may extend to 7-8 business days.
  • Orders placed on weekends or public holidays will be processed on the next working day.

4. Shipping Methods and Delivery Times

  • We work with reliable shipping carriers to ensure efficient delivery.
  • Delivery timelines vary depending on the destination:
    • International: Delivery typically takes 5-6 business days based on the destination country.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing:
    • Tracking number
    • Instructions to track your shipment
  • For international shipments, any additional tracking details will be provided by the respective carrier.

6. Peak Season Delays

  • During peak seasons, such as holiday periods, slight delays may occur. We recommend placing your order well in advance.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or restricted destinations.
  • For any exceptional shipping restrictions, we will contact you directly.

8. Customs and Duties

  • No customs charges: We handle all customs duties and taxes for our customers, ensuring a hassle-free shopping experience.
  • Customs clearance delays are beyond our control.

9. Lost or Damaged Packages

  • Damaged Package: If your package is damaged during transit, please contact us within 48 hours of delivery with photos of the damage, and we’ll assist you.
  • Lost Package: If your package is lost, reach out to us immediately. We will coordinate with the carrier to resolve the issue promptly.

10. Changes to Shipping Details

  • If you need to update your shipping address or order details, contact us immediately after placing the order.
  • Changes cannot be made once the order has been shipped.

Contact Us

For any questions, concerns, or clarifications regarding our shipping policy, feel free to reach out to us:

Thank you for choosing Piccola. We appreciate your business and are committed to ensuring a smooth and hassle-free shipping experience.